Fen Court is designed to be welcoming, safe and enjoyable for everyone. This page sets out what to expect when you visit The Garden at 120 or 14 Stories, from security screening to step-free access, facilities and support on site.
Security and arriving
All visitors go through an airport‑style security screening on arrival. This is to help keep everyone safe, while still making the process as smooth and friendly as possible.
Security screening
- Bags are X‑ray scanned and all visitors walk through a metal detector before entry.
- Laptops must be removed from bags and scanned separately.
- A small suitcase can be brought in if it fits through the X‑ray machine.
- We ask visitors not to film the security process while in the search room.
Our Roof Safety Team is on hand at all entry and exit points. They are highly trained, approachable and happy to answer questions or offer assistance at any stage of your visit.
We work closely with the City of London Police, including a Police Counter Terrorism Security Advisor, and receive regular uniformed patrols and specialist support. Our team also collaborates with the Eastern City Improvement District to ensure our security procedures follow current best practice across the wider area.
Step‑free access and lifts
Arrival
- Access to The Garden at 120 and 14 Stories is via the main Security Reception in Hogarth Court, from 120 Fenchurch Street and 10 Fenchurch Avenue.
- There is level, step‑free access into the manned Security Reception.
- The entrance door to Security Reception is 1100mm wide and held open during operating hours.
- The exit door from Security Reception is also 1100mm wide and remains open during operating hours.
Lifts
- Assistance with using the lifts is available from the team if you need it.
- After security, two public passenger lifts serve Levels 14 (Restaurant and WCs) and 15 (Garden).
- One lift operates as both a fireman’s lift and a passenger lift.
- Lift doors are 1000mm wide; the lift car is 1450mm wide.
- The lift has audible announcements, a display screen with floor numbers and tactile control buttons.
In the Garden
Entrances and getting around
- Entrance to The Garden at 120 is via the lifts only.
- Level 15 opens directly into the garden.
- The York stone paving has a crystalline finish, so it is not perfectly flat, but there are no steps to navigate on Level 15.
If you have specific mobility needs or use a wheelchair, our Roof Safety Team can talk you through what to expect and support you on arrival.
Accessible facilities
Accessible WC
- An accessible WC is available on Level 14.
- You can travel between the garden on Level 15 and the WC on Level 14 using the lifts.
Baby changing
- Baby changing facilities are provided within the WC area on Level 14.
Assistance dogs
- Assistance dogs are welcome at The Garden at 120.
Emergency evacuation
We have dedicated emergency evacuation procedures for disabled visitors.
- Our Roof Safety Team are trained to assist disabled visitors to evacuate safely and appropriately.
- The fire alarm system uses audible voice notifications.
Contact us
If you have any questions about accessibility or would like to talk through your visit in more detail, please get in touch through our contact page
The team at Fen Court look forward to welcoming you.
